Privacy Policy
This policy explains what data Mavenic ("we", "us") collects, why, how we protect it, and the choices you have. Mavenic is an analytics application for Amazon sellers operated by Wicom Joint Stock Company, 101 Lang Ha Street, Dong Da, Ha Noi, Vietnam.
Scope. This policy covers both the Mavenic application and Mavenic's managed services (such as advertising optimization and account operations). When we provide managed services, we access your Amazon account only through permissions that you grant from your own Seller Central or Amazon Ads console — never with your password — and you can revoke that access at any time. Amazon data handled in the course of those services is protected under the same commitments described in our Amazon Data Protection & Acceptable Use page.
1. Data we collect
- Account data — your name, work email address, company name, and password hash when you create a Mavenic account.
- Amazon seller data — when you connect your Amazon account through the Selling Partner API, we sync order data (statuses, totals, SKU-level items — without buyer personal information), FBA inventory levels, aggregated sales and traffic reports, and catalog details (product titles and images) for your own products. How this data is handled is described in detail in our Amazon Data Protection & Acceptable Use page.
- Usage data — basic product analytics (pages viewed, features used) and technical logs (IP address, browser type) used for security and to improve the product.
- Support communication — emails you send us.
We do not collect Amazon buyer personal information. Mavenic does not request or store buyer names, addresses, phone numbers, or email addresses.
2. How we use data
- To provide the Mavenic dashboards, alerts, and reports you signed up for.
- To operate, secure, and improve the service.
- To send service emails — sync alerts, weekly digests (if enabled), billing, and important product notices.
- To respond to support requests.
We do not sell your data, use it for third-party advertising, or use Amazon data for any purpose other than showing it back to you. Amazon data is never aggregated across customers and never used to train machine-learning models.
3. Legal bases
We process data to perform our contract with you (providing the service), for legitimate interests (security, product improvement), and with your consent where required. You may withdraw consent at any time.
4. Storage & security
Data is hosted with reputable cloud infrastructure providers. All connections are encrypted in transit (TLS 1.2+); databases and backups are encrypted at rest (AES-256). Access to production systems is limited to named personnel, protected by multi-factor authentication, and logged.
5. Retention & deletion
- Account data is kept while your account is active.
- Synced Amazon data is kept only while your Amazon connection is active. When you disconnect or close your account, it is purged within 30 days, including from backups on their rotation cycle.
- You may request deletion at any time by emailing privacy@mavenic.co. We confirm completion in writing.
6. Sharing
We share data only with subprocessors that host or process it on our instruction (cloud hosting, transactional email), under data processing agreements. We never sell or rent your data. We may disclose data if required by law, after verifying the request's validity.
7. Your rights
You may request access to, correction of, export of, or deletion of your personal data. Contact privacy@mavenic.co and we will respond within 30 days.
8. Cookies
Mavenic uses essential cookies for sign-in sessions and privacy-respecting product analytics. We do not run third-party advertising trackers.
9. Changes
If we change this policy materially, we will notify account holders by email before the change takes effect.
10. Contact
Wicom Joint Stock Company
101 Lang Ha Street, Dong Da, Ha Noi, Vietnam
privacy@mavenic.co · contact@wicom.asia